If you need to reschedule a lesson for any reason, please give us at least 24 hours notice by either contacting your tutor or a member of our team at firstname.lastname@example.org and we will do our best to move the session for you.
If your child is feeling unwell, we might be able to reschedule your lesson up to 2 hours before the lesson is supposed to start for online tuition, and up to 4 hours before the lesson is due to start for in-person tuition.
Missing a lesson
Please be aware that if you miss a lesson for any reason and do not give us at least 24 hours notice we will take this as a no-show and charge you the full rate of this session without an opportunity to reschedule, as we must compensate our tutors for their time.
Is my child the right age for tutoring?
Can I have tuition with more than one child at a time?
How often can I have the sessions?
What language should my child start with?
I don't want to book a package - can I pay as I go?
What if I don’t like the tutor allocated for my trial?